Shipping & Returns
At ODSE Sports, we’re committed to ensuring a seamless experience from the moment you place your order to when it reaches your door. Here's everything you need to know about our shipping and returns process
Shipping
Free Standard Shipping
We offer free standard shipping on all orders over $49.95 within Australia.
Shipping Options & Costs
Standard Shipping: $10.95 (free on orders over $49.95)
Express Shipping: $14.95
Estimated Delivery Times
Standard Shipping: 3-7 business days **
Express Shipping: 1-3 business days **
We aim to process and dispatch your order within 1-2 business days. For remote or regional areas, delivery times may vary slightly.
** These estimated delivery times are approximate and depend highly on postal carrier and season.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery’s progress.
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Returns
Our Hassle-Free 30-Day Return Policy
We stand by the quality of our products and want you to feel 100% confident in your purchase. If you’re not satisfied, you can return your item within 30 days of receiving it.
Eligibility for Returns
Proof of purchase is required (e.g., order confirmation email).
How to Return an Item
1. Contact Us: Email our support team through the contact page with your order details and reason for return.
2. Return Approval: Once approved, we’ll provide you with a return address and instructions.
3. Ship Your Item: Customers are responsible for return shipping costs unless the product is faulty or incorrect.
Refund Process
Refunds will be processed within 5-7 business days of receiving your return.
Refunds will be issued to your original payment method.
Exchanges
Need a different size or color? Contact us to arrange an exchange.
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Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll organise a replacement or full refund, including return shipping costs.
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Questions?
We’re here to help! Reach out to us via the contact page if you have any questions about shipping, returns, or anything else.
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At ODSE Sports, we’re committed to your satisfaction. Whether you're training, racing, or conquering new challenges, we’re here to support you every step of the way.
ODSE Sports
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